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On-site
Itajaí, SC, Brazil
Salary Range
R$2,500.00 - R$3,000.00 / month
R$3,500.00 - R$4,000.00 / month
Experience Level
Mid level
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Tasks and Responsibilities
Show originalPosition: Technical Support Analyst – Seons Sistemas
Location: Itajaí/SC
Employment Type: CLT or PJ
Department: Customer Support / ERP / Foreign Trade
About Seons Sistemas
Seons is a company specialized in cloud ERP solutions for import and trading companies. We have been in the market for 10 years and our platform is robust, modern, and intelligent.
We are growing and looking for someone committed, communicative, and passionate about solving problems to join our team.
Responsibilities
Attend to customers via chat, email, and phone calls.
Log tickets, track their progress, and ensure resolution within deadlines.
Assist customers in using the ERP in modules such as:
Foreign Trade and Follow-up
Import Cost Estimation
Distribution/Resale
Finance, Billing, Inventory, and Technical Registrations
Identify bugs, test features, and report them to the development team.
Create manuals, tutorials, and short instructional videos.
Contribute to the continuous improvement of the user experience.
Participate in the certification of new features.
Requirements
Previous experience in technical support, Service Desk, or Customer Success.
Strong communication skills, organization, and problem-solving ability.
Knowledge of ERP systems (any area).
Comfort with technology, process logic, and web systems.
Ability to quickly learn concepts of foreign trade and import operations.
Differentials (not mandatory)
Experience with import/comex ERP systems.
Knowledge of taxes: II, IPI, PIS, COFINS, ICMS-ST, TTD 409/410.
Familiarity with logistics processes, DI, DUIMP, NCM, cost estimation.
Basic software testing knowledge (QA).
Basic SQL knowledge or ability to read logs.
Experience with B2B customer service.
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