Network Administration Coordinator - Contract (On-site) - SP

• Proven experience of over 5 years in team management within Network Administration.

• Experience in continuous improvement, incident and problem management.

• Complete higher education degree in Information Technology or related areas.

• MBA, Specialization, Master's degree, or post-graduate studies (in progress or completed) in Information Technology Systems or related areas.

• Advanced knowledge of the Microsoft Office Suite.

• Advanced knowledge in networking (LAN, WAN, VLAN, VPN, Wi-Fi).

• Management of physical and virtual servers (Windows Server, Linux, VMware, Hyper-V).

• Configuration and maintenance of storage systems (SAN, NAS).

• Experience with Cloud Computing environments (AWS, Azure, Google Cloud).

• Implementation and management of security policies (firewalls, antivirus, IDS/IPS).

• Incident management and technical support (ITIL or similar frameworks).

• Knowledge in databases (SQL, Oracle, etc.).

• Strong interpersonal skills.

• Critical thinking.

• Negotiation skills.

• Flexibility.

• Intermediate/Advanced English.

• Lead the infrastructure support team, ensuring efficient service delivery aligned with iNOVE's and clients' objectives.

• Work directly with clients to understand their needs, propose solutions, and ensure the quality of services provided.

• Monitor performance indicators, SLAs, and service quality, implementing continuous improvement actions.

• Manage the knowledge base to increase analyst efficiency and support accuracy.

• Control budgets and financial projections, ensuring results are delivered within scheduled timelines and costs.

• Identify and lead improvement projects based on customer satisfaction surveys and operational demands.

• Ensure service quality by analyzing scope and client expectations.

• Propose and implement operational improvements, negotiating changes with clients and suppliers when necessary.

• Monitor and validate corrections and changes in processes and projects, ensuring their effective operation.

• Ensure compliance with norms and standards, preventing impacts and correcting deviations.

• Define scope, deadlines, costs, and necessary resources for projects and services.

• Establish performance, quality, and service level agreement (SLA) standards.

• Promote team integration and development, ensuring alignment with client needs.

• Participate in defining norms, security standards, and project development.

• On-site position in São Paulo, B2B contract (PJ), must have an active and open company.