Mid-Level IT Technician N2 – On-site in Porto Alegre/RS

Why join Ibrowse?

At Ibrowse, technology is made by people. For over 27 years, we have transformed companies and lives through innovation, agility, and collaboration, always valuing those who are part of our story. We believe in an environment where respect, learning, and evolution go hand in hand, guided by our core value: being open to the new, to ideas, and to people.

Diversity and inclusion are taken seriously. We are constantly committed to creating and strengthening a welcoming and respectful work environment. In this regard, we seek professionals regardless of gender, ethnicity, religion, age, or disability, as we believe that diverse teams drive innovation and promote a plurality of ideas and perspectives.

If you are looking for challenges, growth, and a place where you can be yourself, come build the future of technology with us. 🧡

RESPONSIBILITIES AND DUTIES

• Perform preventive and corrective maintenance on IT equipment, ensuring full functionality of devices;
• Provide on-site and remote technical support to users, resolving issues related to hardware, software, and networks;
• Install, configure, and update operating systems and software, ensuring system compatibility and security;
• Diagnose failures and perform repairs on desktops, laptops, printers, and other peripherals;
• Manage and document technical support tickets, maintaining detailed records of actions taken;
• Ensure compliance with internal procedures and best practices in equipment maintenance;
• Assist in implementing and maintaining information security policies;
• Provide support in managing IT assets, ensuring control and tracking of equipment.

REQUIREMENTS AND QUALIFICATIONS

• Completed high school education or equivalent technical course;
• Experience in activities related to on-site and/or remote support via remote connection tools (installation, configuration, and maintenance) on Windows 7 or later operating systems;
• Microsoft Office versions 2016 and 365 or later, and software required for carrying out microcomputer maintenance tasks;
• Microsoft MD100/MD102 Windows 10 certification or later.

ADDITIONAL INFORMATION

• Benefits: Transportation voucher, Meal voucher, and Life Insurance;
• Work hours: 44 hours per week;
• Employment Type: CLT (Brazilian formal employment contract);
• Work Location: On-site in Porto Alegre/RS;
• Partnership for English courses;
• Partnership for IT courses.