Mid-Level IT Technician (N2) – On-site – Porto Alegre/RS

MID-LEVEL IT TECHNICIAN (N2) – ONSITE – PORTO ALEGRE/RS

RESPONSIBILITIES AND DUTIES

• Systems and Infrastructure: Knowledge of Windows, Windows Server, Active Directory, and basic information security policies.
• Technical Support: Experience in installing, configuring, and supporting Microsoft Office, corporate software, and locally developed systems.
• Hardware and Maintenance: Diagnosis and preventive/corrective maintenance of computers, component replacement, image cloning, and workstation setup.
• Networking and Connectivity: Knowledge of wired networks, structured cabling, rack and patch panel organization, as well as reading and updating technical documentation.

REQUIREMENTS AND QUALIFICATIONS

• Proof of professional experience in activities related to second-level technical support, compatible with the duties described in this Terms of Reference.
• Hold a technical degree in Information Technology with a minimum workload of 1,000 hours recognized by the Ministry of Education (MEC); or be currently enrolled in or have completed a higher education degree in Information Technology.

MUST HOLD ONE OF THE FOLLOWING CERTIFICATIONS

• ITIL Foundation v3 or higher
• CompTIA Network+
• Microsoft 365 Certified: Modern Desktop Administrator

ADDITIONAL INFORMATION

• Benefits: Transportation Voucher, Meal Voucher, Dental Assistance, Medical Assistance, and Life Insurance;
• Workload: 44 hours per week;
• Employment Type: CLT (Brazilian Labor Law);
• Work Mode: Onsite in Porto Alegre/RS;
• Partnership for English courses;
• Partnership for IT courses.