Mid-Level IT Technician N2 – On-site in Passo Fundo/RS

Why join Ibrowse?

At Ibrowse, technology is made by people. For over 27 years, we have transformed companies and lives through innovation, agility, and collaboration, always valuing those who are part of our story. We believe in an environment where respect, learning, and growth go hand in hand, guided by our core value: being open to the new, to ideas, and to people.

At Ibrowse, diversity and inclusion are taken seriously. We are committed to creating and strengthening a welcoming and respectful work environment. In this regard, we seek professionals regardless of gender, ethnicity, religion, age, or disability, as we believe that diverse teams drive innovation and promote a plurality of ideas and perspectives.

If you are looking for challenges, development, and a place where you can be yourself, come build the future of technology with us. 🧡

RESPONSIBILITIES AND DUTIES

• Perform preventive and corrective maintenance on computer equipment, ensuring full device functionality;
• Provide on-site and remote technical support to users, resolving issues related to hardware, software, and networks;
• Install, configure, and update operating systems and software, ensuring system compatibility and security;
• Diagnose failures and perform repairs on desktops, laptops, printers, and other peripherals;
• Manage and document technical tickets, maintaining detailed records of actions taken;
• Ensure compliance with internal procedures and best practices in equipment maintenance;
• Assist in the implementation and maintenance of information security policies;
• Provide support in IT asset management, ensuring equipment control and tracking.

REQUIREMENTS AND QUALIFICATIONS

• Completed high school education or equivalent technical course;
• Experience in activities related to local, on-site, and/or remote support via remote connection tools (installation, configuration, and maintenance) on Windows 7 operating systems or higher;
• Microsoft Office versions 2016 and 365 or higher, and software necessary for performing computer maintenance tasks;
• Microsoft MD100/MD102 Windows 10 certification or higher.

ADDITIONAL INFORMATION

• Benefits: Transportation Voucher, Meal Voucher, and Life Insurance;
• Work Hours: 44 hours per week;
• Employment Type: CLT (Brazilian labor contract);
• Location: On-site in Passo Fundo/RS;
• Partnership with English courses;
• Partnership with IT courses.