TÉCNICO DE SUPORTE - PRESENCIAL - FLORIANÓPOLIS SC

MANDATORY REQUIREMENTS:

Minimum 1 (one) year of experience in technical support for microcomputers (hardware, software, printers, and antivirus), providing services such as:

• Installation, configuration, and support for software, web browsers, and the Microsoft 365 office suite;
• Installation, configuration, and support for the Microsoft Windows 10 or higher operating system;
• Support for videoconferencing users, preferably Microsoft Teams;
• Remote support (through a remote access tool) and on-site support for IT users;
• Support for systems developed for the public administration "GOV.BR" using digital certificates and tokens;
• Installation and configuration of multimedia equipment;
• Structured cabling;
• Configuration, repair, and maintenance of printers, computers, monitors, and ICT assets.

DESIRED REQUIREMENTS:

• Knowledge of ITSM tool - GLPI;
• Knowledge of VoIP;
• Repair of ICT electronic components, such as logic boards, controllers, capacitors, fuses, etc.

NOTE:

The technician will be hired as a Relief Technician, meaning they will cover the days off of technicians assigned to the following shifts:

06:00 - 12:15

12:00 - 18:15

18:00 - 00:15

00:00 - 06:15

TECHNICAL COMPETENCIES:

• Support for microcomputer equipment, operating systems, and corporate systems, and user assistance;
• Knowledge of network services (mapping of folders and directories, TCP/IP configuration); and
• Knowledge of Active Directory.

ACTIVITIES TO BE PERFORMED:

• Handling tickets opened via the ITSM tool;
• Maintenance of microcomputing and peripherals (microcomputers, notebooks, video monitors, keyboards, mice, laser, inkjet, and thermal printers, scanners, voltage stabilizers, UPS units, etc.);
• Maintenance of structured cabling and configuration of network equipment;
• User support for the Windows 10 operating system, Microsoft 365 suite, and Hospital Systems;
• Installation/uninstallation of microcomputer equipment;
• Troubleshooting software and applications;
• Acceptance testing of new equipment.