Mid-Level Support Analyst - On-site in Florianópolis/SC

Why join Ibrowse?

At Ibrowse, technology is made by people. For over 27 years, we have been transforming companies and lives through technology, innovation, agility, and collaboration, always valuing those who are part of our story. We believe in an environment where respect, learning, and evolution go hand in hand, guided by our core value: being open to the new, to ideas, and to people.

Diversity and inclusion are commitments we take seriously. We are constantly dedicated to creating and strengthening a welcoming and respectful work environment. We seek professionals regardless of gender, ethnicity, religion, age, or disability, because we believe that diverse teams drive innovation and promote a plurality of ideas and perspectives.

If you are looking for challenges, growth, and a place where you can be yourself, come build the future of technology with us. 🧡

RESPONSIBILITIES AND DUTIES

• Handling, logging, initial triage, follow-up, and closure of requests.
• Identification and escalation of complex issues to technical specialists.
• Guidance on features, report generation, and queries in specialist systems.
• Monitoring and continuous support for Virtual Learning Environments.
• Organization and alignment of information registration in systems.
• Planning and delivery of training sessions, workshops, and operational instructions.

REQUIREMENTS AND QUALIFICATIONS

• Technical or Higher Education (completed or in progress), preferably in IT or related fields.
• Practical knowledge in user support and technical assistance.
• Familiarity with ticketing and control tools.

ADDITIONAL INFORMATION

• Employment Type: CLT (Brazilian Labor Law)
• Work Mode: On-site - Florianópolis
• Workload: 220 hours (monthly)
• Benefits: Meal Voucher (VR).
• Partnership for English courses
• Partnership for IT courses