N3 Support Analyst - On-site in Porto Alegre/RS

Why join Ibrowse?

At Ibrowse, technology is made by people. For over 27 years, we have been transforming companies and lives through innovation, agility, and collaboration, always valuing those who are part of our story. We believe in an environment where respect, learning, and evolution go hand in hand, guided by our core value: being open to the new, to ideas, and to people.

Diversity and inclusion are taken seriously. We are constantly committed to creating and strengthening a welcoming and respectful work environment. In this regard, we seek professionals regardless of gender, ethnicity, religion, age, or disability, as we believe that diverse teams drive innovation and promote a plurality of ideas and perspectives.

If you are looking for challenges, growth, and a place where you can be yourself, come build the future of technology with us. 🧡

RESPONSIBILITIES AND DUTIES

• Manage and support network infrastructure, including LANs, wireless networks, and authentication based on the 802.1X protocol with RADIUS servers.
• Configure, administer, and maintain MS-Windows Server (2019 or later) and GNU/Linux environments.
• Develop scripts (Shell Script) and automate tasks to optimize processes and network and system infrastructure.
• Administer and monitor infrastructure using Zabbix and SNMP agents.
• Perform Information Security activities, including threat detection and prevention, penetration testing (Pentest), incident response, and digital forensics.
• Configure and administer VoIP telephone systems.
• Apply ICT governance best practices based on ITIL, COBIT frameworks, and ISO/IEC 27001 and 27002 standards.
• Diagnose, analyze, and resolve incidents related to infrastructure, networks, servers, and security.
• Prepare technical documentation and contribute to the continuous improvement of IT environments.

REQUIREMENTS AND QUALIFICATIONS

• Bachelor's or graduate degree in Information Technology (IT).
• Experience with administration and support of MS-Windows Server and GNU/Linux operating systems.
• Experience with computer networks, computer architecture, and authentication mechanisms based on the 802.1X protocol.
• Knowledge of ICT governance and management using ITIL, COBIT, and ISO/IEC 27001 and 27002 standards.
• Technical English for reading and interpreting documentation.
• Hold at least one of the required certifications: CEH Practical, Pentest+, CySA+, GSEC, CIH, GCIH, GCIA, ECSA, CHFI, dCAA, CCNA Routing and Switching, CompTIA Network+, JNCIP-ENT, or equivalent/higher.
• Knowledge of Shell Script, programming logic, SNMP, and task automation.
• Experience with monitoring tools (Zabbix) and administration of VoIP environments.
• Ability to work in monitoring, information security, incident response, and IT infrastructure administration.

ADDITIONAL INFORMATION

• Benefits: Transportation Voucher, Meal Voucher, Dental Assistance, Medical Assistance, and Life Insurance;
• Work Hours: 44 hours per week;
• Employment Type: CLT (Brazilian Consolidation of Labor Laws);
• Work Mode: On-site in Porto Alegre/RS;
• Partnership for English courses;
• Partnership for IT courses.