N3 Support Analyst - On-site in Porto Alegre/RS

Why join Ibrowse?

At Ibrowse, technology is made by people. For over 27 years, we have been transforming businesses and lives through innovation, agility, and collaboration, always valuing those who are part of our story. We believe in an environment where respect, learning, and growth go hand in hand, guided by our core value: being open to what is new, to ideas, and to people.

Diversity and inclusion are taken seriously. We are always committed to creating and strengthening a welcoming and respectful workplace. In this regard, we seek professionals regardless of gender, ethnicity, religion, age, or disability, because we believe diverse teams drive innovation and promote a plurality of ideas and perspectives.

If you are looking for challenges, development, and a place where you can be yourself, come build the future of technology with us. 🧡

RESPONSIBILITIES AND DUTIES

• Manage and provide support for network infrastructure, including LANs, wireless networks, and 802.1X protocol-based authentication with RADIUS servers.
• Configure, administer, and maintain Microsoft Windows Server (2019 or later) and GNU/Linux environments.
• Develop scripts (Shell Script) and automate tasks to optimize processes and network and systems infrastructure.
• Administer and monitor infrastructure using Zabbix and SNMP agents.
• Perform information security activities, including threat detection and prevention, penetration testing (Pentest), incident response, and digital forensics.
• Configure and administer VoIP PBXs.
• Apply IT governance best practices based on the ITIL and COBIT frameworks, and the ISO/IEC 27001 and 27002 standards.
• Diagnose, analyze, and resolve incidents related to infrastructure, networks, servers, and security.
• Prepare technical documentation and contribute to the continuous improvement of IT environments.

REQUIREMENTS AND QUALIFICATIONS

• Bachelor's or graduate degree in Information Technology (IT).
• Experience administering and supporting Microsoft Windows Server and GNU/Linux operating systems.
• Experience with computer networks, computer architecture, and authentication mechanisms based on the 802.1X protocol.
• Knowledge of IT governance and management, using ITIL, COBIT, and the ISO/IEC 27001 and ISO/IEC 27002 standards.
• Technical English for reading and interpreting documentation.
• AZ801 certification.
• Experience with monitoring tools (Zabbix) and VoIP environment administration.
• Ability to perform monitoring, information security, incident response, and IT infrastructure administration.

ADDITIONAL INFORMATION

• Benefits: Transportation Voucher, Food Voucher, Dental Assistance, Medical Assistance, and Life Insurance;
• Working hours: 44 hours per week;
• Employment type: CLT (Brazilian labor contract);
• Work arrangement: On-site in Porto Alegre/RS;
• Partnership with an English course;
• Partnership with an IT course.