N3 Support Analyst - On-site in Pelotas/RS

Why join Ibrowse?

At Ibrowse, technology is made by people. For over 27 years, we have transformed companies and lives through innovation, agility, and collaboration, always valuing those who are part of our story. We believe in an environment where respect, learning, and growth go hand in hand, guided by our core value: being open to the new, to ideas, and to people.

At Ibrowse, diversity and inclusion are taken seriously. We are committed to creating and strengthening a welcoming and respectful work environment. In this regard, we seek professionals regardless of gender, ethnicity, religion, age, or disability, as we believe diverse teams drive innovation and promote a plurality of ideas and perspectives.

If you are looking for challenges, development, and a place where you can be yourself, come build the future of technology with us. 🧡

RESPONSIBILITIES AND DUTIES

• Manage and support network infrastructure, including LANs, wireless networks, and authentication based on the 802.1X protocol with RADIUS servers.
• Configure, administer, and maintain MS-Windows Server (2019 or later) and GNU/Linux environments.
• Develop scripts (Shell Script) and automate tasks to optimize processes and network and system infrastructure.
• Administer and monitor infrastructure using Zabbix and SNMP agents.
• Engage in Information Security activities, including threat detection and prevention, penetration testing (Pentest), incident response, and digital forensics.
• Configure and administer VoIP telephone exchanges.
• Apply ICT governance best practices based on ITIL and COBIT frameworks and ISO/IEC 27001 and 27002 standards.
• Diagnose, analyze, and resolve incidents related to infrastructure, networks, servers, and security.
• Create technical documentation and contribute to the continuous improvement of IT environments.

REQUIREMENTS AND QUALIFICATIONS

• Bachelor's or graduate degree in Information Technology (IT).
• Experience with administration and support of MS-Windows Server and GNU/Linux operating systems.
• Experience in computer networks, computer architecture, and authentication mechanisms based on the 802.1X protocol.
• Knowledge of ICT governance and management using ITIL, COBIT, and ISO/IEC 27001 and ISO/IEC 27002 standards.
• Technical English for reading and interpreting documentation.
• Possess at least one of the required certifications: CEH Practical, Pentest+, CySA+, GSEC, CIH, GCIH, GCIA, ECSA, CHFI, dCAA, CCNA Routing and Switching, CompTIA Network+, JNCIP-ENT, or equivalent/higher.
• Knowledge of Shell Script, programming logic, SNMP, and task automation.
• Experience with monitoring tools (Zabbix) and administration of VoIP environments.
• Ability to work in monitoring, information security, incident response, and IT infrastructure administration.

ADDITIONAL INFORMATION

• Benefits: Transportation Voucher, Meal Voucher, Dental Assistance, Medical Assistance, and Life Insurance;
• Work Hours: 44 hours per week;
• Employment Type: CLT (Brazilian labor contract);
• Location: On-site in Pelotas/RS;
• Partnership with English courses;
• Partnership with IT courses.