N3 Support Analyst – On-site in Passo Fundo/RS

Why join Ibrowse?

At Ibrowse, technology is made by people. For over 27 years, we have transformed companies and lives through innovation, agility, and collaboration, always valuing those who are part of our story. We believe in an environment where respect, learning, and growth go hand in hand, guided by our core value: being open to the new, to ideas, and to people.

At Ibrowse, diversity and inclusion are taken seriously. We are committed to creating and strengthening a welcoming and respectful work environment. In this regard, we seek professionals regardless of gender, ethnicity, religion, age, or disability, as we believe that diverse teams drive innovation and promote a plurality of ideas and perspectives.

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If you are looking for challenges, development, and a place where you can be yourself, come build the future of technology with us. 🧡

RESPONSIBILITIES AND DUTIES

• Manage and support computer network infrastructure, including LANs, wireless networks, and 802.1X-based authentication with RADIUS servers.
• Configure, administer, and maintain MS-Windows Server (2019 or later) and GNU/Linux distributions.
• Develop scripts (Shell Script) and automate tasks to optimize network and system processes and environments.
• Configure, administer, and monitor environments using Zabbix and SNMP agents.
• Engage in Information Security activities, including threat detection and prevention, penetration testing (Pentest), incident response, and digital forensics.
• Configure and administer VoIP telephone exchanges.
• Apply best practices in ICT governance and management based on ITIL, COBIT, and ISO/IEC 27001 and 27002 standards.
• Diagnose, analyze, and resolve incidents related to network infrastructure, servers, and security.
• Create technical documentation and contribute to the continuous improvement of technological environments.

REQUIREMENTS AND QUALIFICATIONS

• Bachelor's or graduate degree in Information Technology (IT).
• Experience with administration and support of MS-Windows Server and GNU/Linux operating systems.
• Experience with computer networks, computer architecture, and authentication mechanisms based on the 802.1X protocol.
• Knowledge of ICT governance and management, utilizing ITIL, COBIT, and ISO/IEC 27001 and 27002 standards.
• Hold at least one of the required certifications: CEH Practical, Pentest+, CySA+, GSEC, CIH, GCIH, GCIA, ECSA, CHFI, dCAA, CCNA, CompTIA Network+, JNCIP-ENT, or equivalent/higher.
• Knowledge of Shell Script, programming logic, SNMP, and administration of monitoring environments.
• Experience with monitoring tools such as Zabbix, and administration of VoIP environments.
• Ability to perform information security activities, monitoring, incident response, and process automation.

ADDITIONAL INFORMATION

• Benefits: Transportation Voucher, Meal Voucher, Dental Assistance, Medical Assistance, and Life Insurance;
• Work Hours: 44 hours per week;
• Employment Type: CLT (Brazilian Labor Law);
• Location: On-site in Passo Fundo/RS;
• Partnership for English courses;
• Partnership for IT courses.