N3 Support Analyst – On-site in Santa Maria/RS

Why join Ibrowse?

At Ibrowse, technology is made by people. For over 27 years, we have transformed companies and lives through innovation, agility, and collaboration, always valuing those who are part of our story. We believe in an environment where respect, learning, and growth go hand in hand, guided by our core value: being open to the new, to ideas, and to people.

Diversity and inclusion are taken seriously. We are committed to creating and strengthening a welcoming and respectful work environment. In this regard, we seek professionals regardless of gender, ethnicity, religion, age, or disability, as we believe diverse teams drive innovation and promote a plurality of ideas and perspectives.

If you are looking for challenges, development, and a place where you can be yourself, come build the future of technology with us. 🧡

RESPONSIBILITIES AND DUTIES

• Manage and provide support for computer networks, including LANs, wireless networks, and authentication based on the 802.1X protocol with RADIUS servers.
• Configure, administer, and maintain MS-Windows Server (2019 or later) and GNU/Linux distribution servers.
• Develop scripts (Shell Script) and automate tasks to optimize network and system environments.
• Work on the configuration, administration, and monitoring of environments using Zabbix and SNMP agents.
• Provide support for Information Security activities, including threat detection and prevention, penetration testing (Pentest), incident response, and digital forensics.
• Configure and administer VoIP telephone exchanges.
• Apply best practices in ICT governance and management based on ITIL and COBIT frameworks and ISO/IEC 27001 and 27002 standards.
• Diagnose and resolve incidents related to network infrastructure, servers, and services.
• Support the continuous improvement of technological environments, ensuring availability, performance, and security.
• Prepare technical documentation and collaborate with the team on implementing solutions and best practices.

REQUIREMENTS AND QUALIFICATIONS

• Bachelor's or graduate degree in Information Technology.
• Experience with MS-Windows Server and GNU/Linux operating systems.
• Experience in computer networks, computer architecture, and authentication mechanisms based on the 802.1X protocol.
• Knowledge of best practices in ICT management and governance, using ITIL, COBIT, and ISO/IEC 27001 and 27002 standards.
• Technical English for reading and interpreting documentation.
• Hold at least one of the required certifications, such as CEH Practical, Pentest+, CySA+, GSEC, CIH, GCIH, GCIA, ECSA, CHFI, dCAA, CCNA, CompTIA Network+, JNCIP-ENT, or equivalent/higher.
• Knowledge of Shell Script, programming logic, SNMP, and administration of monitoring environments.
• Experience with monitoring tools (Zabbix), VoIP, and network infrastructure.
• Ability to identify, analyze, and resolve infrastructure and security incidents.

ADDITIONAL INFORMATION

• Benefits: Transportation Voucher, Meal Voucher, and Life Insurance;
• Work Hours: 44 hours per week;
• Employment Type: CLT (Brazilian Labor Law);
• Location: On-site in Santa Maria/RS;
• Partnership for English courses;
• Partnership for IT courses.