Digital Marketing/Customer Service Analyst – Jr

About Fanticket:

We are a digital platform that connects fans to other fans for the secure purchase and sale of tickets. Our purpose is to democratize legitimate resale through technology, community, and transparency. If you are passionate about events and want to work with innovation in the entertainment market, this is your place!

We live for shows, stadiums, sold-out events, and great stories among fans. Now, we want someone who lives this with us — to serve the FanTicket audience the right way: with empathy, humor, and a passion for events.

Here, every conversation is a chance to help another fan experience an unforgettable moment.

As a Digital Marketing / Customer Service Analyst - Jr., you will monitor and analyze FanTicket's digital performance, focusing on social media, metrics, user behavior, and algorithm functionality. The role combines organic performance analysis, engagement, and user support, contributing to an efficient digital experience aligned with the brand's positioning.

Main responsibilities:

- Monitor and analyze social media metrics (Instagram, TikTok, and Twitter), evaluating reach, engagement, and algorithm impacts.

- Identify audience behavior patterns and opportunities for improvement in organic performance.

- Keep up with trends and best practices on digital platforms.

- Support digital marketing actions through analysis, reports, and optimization suggestions.

- Manage user relationships on digital channels, answering questions and interactions clearly and in line with the brand's tone.

- Provide support to platform users, assisting in problem resolution and ensuring a good experience.

Requirements:

- Currently pursuing or completed higher education in Marketing, Communications, Administration, Events, or related fields.

- In-depth knowledge of social media (Instagram, TikTok, and Twitter), including understanding of algorithms, metrics, content boosting, and use of platform tools.

- Basic knowledge of digital marketing and organic performance analysis.

- Strong written and verbal communication skills.

- Proficiency with digital tools and online platforms.

- Availability to also work in user support and customer service.

Differentiators that count:

• Basic knowledge in Meta Ads, traffic, SEO, etc.

• Basic graphic design skills (Canva, Photoshop, etc.).

• Previous experience in customer service.

• Active participation in events or online communities.

Ideal profile:

• Dynamic, multitasking, and agile thinker.

• Proactive, autonomous, and solution-focused.

• Organized and committed to delivering quality work.

• Fan of the entertainment universe.