Solutions
Recruitment Software
Post jobs, import profiles, add screening questions, and manage hiring all in one place with personalized questions and control the entire recruitment process.
Recruitment Service
Let our expert team handle the key stages of tech recruitment for you with our specialized team acting in the main stages of recruitment.
Talent Pool
Top-tier Brazilian tech professionals, pre-vetted and ready for action, all pre-selected and ready for new opportunities.
Our Plans
Discover the perfect plan for your needs.
Use Cases
Build my own team
Define the profile, validate with our experts, and assemble your tech team with full control over every step.
Autopilot
Put tech recruitment on autopilot and receive pre-vetted candidates matched to your needs without lifting a finger.
Complete Solution
From sourcing to hiring — an end-to-end tech recruitment experience powered by AI, specialists, and a curated talent pool.
Why GeekHunter?
Resources
HR Blog
Contents about people management, organizational culture and trends in human resources.
Glossary
A comprehensive guide to the key terms and concepts in tech recruitment and software development.
Frequently Asked Questions
Clear answers to the most common questions about using the platform and recruitment processes.
EN
Hybrid
Recife, PE, Brazil
Salary Range
Not informed
Experience Level
Senior
Requirements
Desired Skills
Tasks and Responsibilities
Show originalWhat you will do
- Strategically oversee the customer journey from the handover from the Sales team to contract renewal.
- Manage a portfolio of public sector clients, strengthening institutional relationships and promoting an excellent experience.
- Build and execute Success Plans aligned with each client's objectives.
- Lead executive meetings to review results with managers and sponsors.
- Support platform adoption and increase user engagement.
- Monitor portfolio health indicators and anticipate risks.
- Collaborate with Sales, Projects, Support, and Product teams to ensure an integrated journey.
- Identify opportunities for retention, renewal, and portfolio expansion.
What we expect from you
- Experience in Customer Success, Account Management, Client Relations, Consulting, or Technology Solution Implementation.
- Experience providing consultative services to mid-sized and large enterprises.
- Excellent communication skills and ease in leading executive meetings.
- Analytical capability and strategic vision.
- Knowledge of metrics such as Churn, Health Score, NPS, CSAT, NRR, and Time to Value.
- Availability to travel.
Nice to have
- Experience in B2B or B2G SaaS companies.
- Experience working with government agencies or public companies.
- Knowledge of public management, project management, or strategic planning.
- Experience with CRM and Customer Success platforms.
What you will find at Facilit
- Work on projects that generate a direct impact on Brazilian public management.
- A collaborative, innovative, and results-oriented environment.
- Autonomy to propose improvements and build processes.
- Opportunity to participate in consolidating the Customer Success department.
- Professional growth prospects alongside the company's expansion.
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