Software Project Analyst

Education: Bachelor's degree in Information Technology or a related field.

Experience:

• 1 year of experience in quality assurance for medium to high-complexity systems, with direct interaction with stakeholders and clients.

• 2 years of experience in Agile environments working with cross-functional teams.

Mandatory Technical Skills

• Software Project Management.

• Agile Methodologies (Scrum and Kanban).

• Software Development Life Cycle (SDLC).

• Risk management and project monitoring.

• System acceptance testing and validation.

• Software testing processes.

• Meeting facilitation and negotiation techniques.

• Stakeholder management and client support.

• Preparation of technical documentation and meeting minutes.

• Project management tools (Azure DevOps, Jira, or similar).

Desired/Differentiating Skills

• Hands-on experience with Azure DevOps.

• Experience in a software factory environment.

• Knowledge of software service metrics and familiarity with Function Points.

• Knowledge of IT service contracts and monitoring of Service Orders.

• Knowledge of programming languages (Java and Angular).

• Database knowledge (Oracle).

Soft Skills:

• Clear and concise communication (verbal and written).

• Teamwork ability.

• Proactivity.

• Strong interpersonal and professional relationships.

• Enthusiasm for learning.

• Initiative and creativity.

• Self-development and continuous pursuit of professional improvement.

• Active collaboration with the team.

• Results-oriented focus.

• Ability to plan and prioritize activities.

• Systems thinking to understand impacts, dependencies, and the overall functioning of solutions and processes.

• Analytical skills and attention to detail.

• Active listening and negotiation skills.

• Organization, autonomy, and sense of priority.

• Proactivity in identifying and resolving problems.

• Ability to handle multiple tasks simultaneously.

• Commitment to deadlines, quality, and defined processes.

Duties and Responsibilities

• Act as the primary point of contact for the client, ensuring effective problem resolution and building trust-based relationships.

• Maintain effective communication with the client to understand their needs and ensure expectations are managed.

• Direct engagement with business areas to identify needs and updates.

• Provide support as needed by identifying client needs, proposing process and functional changes, negotiating solution alternatives, and proposing adoption of new methods and techniques to tailor solutions to their needs.

• Analyze client-specific challenges and report them to leadership and management.

• Maintain active communication and monitor demands with relevant areas beyond the dedicated team.

• Facilitate collaboration among cross-functional teams.

• Participate in Agile ceremonies (planning, dailies, reviews, and retrospectives).

• Monitor and adhere to internal and external standards and assumptions defined for the project.

• Support the leader and test analyst with processes that ensure delivery quality.

• Verify functionalities and delivery quality.

• Assist and support business areas in validating deliveries.

• Assist in system acceptance testing.

• Monitor system deployments in the client's environment(s), ensuring proper delivery and that the environment is updated with completed developments.

• Support contract management regarding other processes, deliveries, and verification of contractual obligations.

• Schedule and document meetings, including preparing minutes and collecting signatures.

• Compile necessary documentation for the Electronic Process formalizing the contract and for respective ongoing projects.