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ddCom IT Systems

Customer Experience Analyst

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On-site

Barueri, SP, Brazil

Salary Range

Not informed

Full Time Employee

Experience Level

Mid level

Requirements

2+ years of experience in the career
speech analytics

Tasks and Responsibilities

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Required Skills:

  • Experience with Speech Analytics or other market transcription tools;
  • Experience in Customer Experience;
  • Experience in customer service and onboarding;
  • Knowledge of Agile Methodology, Customer Journey, Personas, and KPIs;
  • Ability to prepare reports and present Results/Studies to clients and internal teams;
  • Intermediate proficiency in Microsoft Office is required.
  • Availability to work on-site in Barueri.

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