IT Manager – Commercial Systems & Digital Solutions

About the Role

The IT Manager – Commercial Systems & Digital Solutions is responsible for defining and executing the technology strategy for applications that support Sales, Distribution, Logistics, Parts, After-Sales, Dealer Operations, and Customer Service.

The position leads the delivery, operation, modernization, integration, and governance of the commercial applications portfolio, ensuring reliable business operations and enabling digital transformation, regional standardization, process improvement, cybersecurity compliance, and sustainable cost management.

The professional acts as a strategic partner to business leaders, translating business priorities into technology roadmaps and balancing operational stability, innovation, investment, risk, and organizational capacity.

Scope of the applications portfolio

• Sales and order management
• Demand forecasting and pricing
• Vehicle and parts distribution
• Outbound logistics and transportation
• Warehousing and inventory applications
• Import and export
• Dealer Management Systems (DMS)
• Customer Relationship Management (CRM)
• Customer service and case management
• Warranty, recall, training, and survey solutions
• After-Sales and service parts applications
• ERP-related commercial processes
• Data, analytics, automation, and integration services
• Legacy systems and modernization programs

Responsibilities

Business partnership and technology strategy

• Act as the primary IT partner for Sales, Distribution, Logistics, Parts, After-Sales, Dealer Operations, and Customer Service.
• Develop and maintain technology roadmaps aligned with business strategy and regional and global IT direction.
• Translate business needs into clear system, data, integration, and digital capability requirements.
• Advise business leaders on technology opportunities, constraints, dependencies, costs, and risks.
• Facilitate prioritization of business demands based on strategic value, operational urgency, regulatory requirements, risk, and resource capacity.
• Promote process simplification, regional standardization, and reuse of common platforms.

Application portfolio management

• Manage the lifecycle of commercial applications, from demand assessment and solution design to implementation, operation, modernization, and retirement.
• Maintain visibility over application ownership, business criticality, support model, costs, risks, dependencies, and technical health.
• Ensure adequate availability, performance, capacity, resilience, recoverability, and supportability of business-critical applications.
• Define and execute plans to reduce technical debt, system fragmentation, operational risk, and unnecessary customizations.
• Lead rationalization, modernization, migration, and decommissioning initiatives for legacy applications.
• Ensure proper integration among ERP, CRM, DMS, digital platforms, logistics applications, data solutions, and external services.

Program and project delivery

• Sponsor or lead complex technology programs and projects involving multiple business functions, countries, vendors, and technical platforms.
• Establish clear scope, business outcomes, responsibilities, milestones, budgets, risks, and governance mechanisms.
• Ensure projects are delivered according to approved requirements, quality expectations, schedules, and budgets.
• Manage dependencies among business processes, applications, interfaces, infrastructure, security, data, and external providers.
• Escalate material risks and decisions to the appropriate governance forums.
• Provide concise and transparent status reports to business and IT leadership.
• Ensure effective transition from project delivery to operational support.

Digital transformation and innovation

• Identify opportunities to improve commercial processes through digital platforms, automation, analytics, artificial intelligence, and emerging technologies.
• Develop pragmatic business cases for digital and modernization investments.
• Promote experimentation while maintaining appropriate governance, cybersecurity, privacy, and architectural standards.
• Support the development of scalable digital products and reusable regional capabilities.
• Measure whether technology initiatives deliver the expected business outcomes, adoption, productivity, quality, or customer experience improvements.

Service delivery and operational excellence

• Ensure stable and effective support for applications and Application Management Services.
• Define and monitor service levels, operational KPIs, incident trends, user satisfaction, and vendor performance.
• Oversee incident, problem, change, release, and service continuity management for the assigned portfolio.
• Ensure critical incidents receive appropriate technical coordination, business communication, root cause analysis, and corrective action.
• Promote preventive maintenance and permanent countermeasures instead of repeated point fixes.
• Drive continuous improvement using PDCA, Kaizen, and structured problem-solving practices.

Team leadership and capability development

• Lead, engage, and develop a multidisciplinary team of IT coordinators, project leaders, technical leaders, specialists, analysts, and external resources, as per the approved organization.
• Establish clear responsibilities, performance expectations, goals, and development priorities.
• Build succession and capability development plans for critical leadership, functional, and technical roles.
• Strengthen internal knowledge of business processes, solution architecture, integrations, data, and critical applications.
• Create an inclusive environment that encourages accountability, collaboration, constructive challenge, learning, and continuous improvement.
• Balance internal capability development with effective use of partners and specialized external expertise.

Vendor, contract, and financial management

• Manage strategic technology vendors, software providers, implementation partners, and outsourced service providers.
• Participate in vendor selection, commercial evaluation, contract negotiation, and definition of statements of work.
• Establish measurable service, delivery, quality, security, and financial expectations for vendors.
• Monitor vendor performance and lead corrective actions when contractual or operational expectations are not met.
• Prepare and manage operational and investment budgets for the assigned portfolio.
• Validate estimates, assumptions, resource plans, licensing requirements, and total cost of ownership (TCO).
• Identify cost optimization opportunities without compromising business continuity, security, compliance, or delivery quality.

Governance, risk, security, and compliance

• Ensure applications and projects comply with corporate architecture, cybersecurity, privacy, audit, data, and technology governance requirements.
• Maintain an appropriate view of operational, technology, vendor, compliance, and continuity risks.
• Ensure timely remediation of audit findings, security vulnerabilities, obsolete technologies, and control deficiencies.
• Support internal and external audits and provide accurate evidence about systems, processes, responsibilities, and controls.
• Ensure material risks, exceptions, and technical constraints are clearly communicated to relevant decision-makers.
• Promote security and privacy by design in new solutions and significant application changes.

Requirements

Education

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Administration, or a related field.
• Equivalent education combined with substantial relevant professional experience may be considered in accordance with company policy.

Professional experience

• Substantial professional experience in Information Technology, enterprise applications, business systems, or digital solutions.
• Proven experience leading IT teams, technical professionals, project teams, and external service providers.
• Proven experience managing complex, business-critical application portfolios.
• Experience delivering technology projects involving multiple business areas, systems, integrations, and stakeholders.
• Experience managing operational or investment budgets, commercial proposals, contracts, and technology vendors.
• Experience setting priorities and making decisions in an environment with competing business demands.
• Demonstrated ability to communicate technology topics effectively to business stakeholders and executives.

Technical and functional knowledge

• Solid understanding of enterprise application lifecycle management, including planning, implementation, support, modernization, and retirement.
• Practical knowledge of applications supporting commercial, supply chain, distribution, logistics, dealer, or customer service processes.
• Understanding of ERP, CRM, DMS, digital platforms, integration services, and data solutions.
• Knowledge of application integration concepts, including APIs, interfaces, middleware, master data, and batch processing.
• Understanding of project delivery, service management, change management, cybersecurity, privacy, risk, and IT governance practices.
• Ability to assess business requirements, solution alternatives, implementation risks, and total cost of ownership.
• Familiarity with Agile, traditional project management, DevOps, IT service management, and continuous improvement methods.

Languages

• Advanced English.