Support Assistant

What is the challenge of this role?

Provide user support via phone, email, chat, or ticketing system.

Log, categorize, and prioritize incidents and support requests.

Perform initial diagnostics and resolve low-complexity technical issues.

Provide support for computers, peripherals, printers, systems, and applications.

Assist with configuring accounts, passwords, access, and equipment.

Guide users on the proper use of technological resources.

Escalate more complex tickets to N2 support teams.

Monitor tickets, keeping users informed about the status of their requests.

Comply with internal procedures, information security policies, and service levels (SLA).

Not required, but we'd love it if...

Basic knowledge of IT, Windows, Office suite, and networks.

Familiarity with hardware, software, and technical support.

Strong communication, organization, and problem-solving skills.

Proactivity, responsibility, and ease of working in a team.