Junior Technical Support

Tasks and Responsibilities

We are looking for a Jr. Technical Support Analyst (Field Service) to provide on-site support to users, ensuring the continuity of operational activities through technology solutions.

If you have experience in technical support, user assistance, and are seeking an opportunity to grow professionally in a collaborative environment, this role is for you!

Job Summary

Position: Jr. Technical Support Analyst (Field Service)

Work Model: On-site

Location: Barra da Tijuca – Rio de Janeiro/RJ (with potential travel between units)

Hiring Type: CLT (Brazilian permanent employment contract)

Hours: Business hours

Benefits

• Health insurance with co-payment and 50% subsidy for the employee;
• Dental insurance 100% subsidized for the employee;
• Life insurance;
• Food/Meal voucher (Swile Card): R$ 370.00 per month;
• Transportation voucher (optional);
• SESC membership;
• Scholarships;
• Profit sharing (PLR) as per collective bargaining agreement;
• TotalPass;
• Discount club;
• Subsidy for psychotherapy sessions;
• Telemedicine and discounts on medications.

Key Responsibilities

• Provide on-site technical support to users;
• Install, configure, and maintain desktops, notebooks, tablets, iPads, Chromebooks, and MacBooks;
• Support printers, scanners, monitors, and other peripherals;
• Support audiovisual resources used in classrooms, meetings, and events;
• Install and configure software approved by the IT department;
• Prepare equipment for onboarding and retrieve equipment during employee offboarding;
• Manage inventory and stock of IT assets;
• Log and track tickets, ensuring SLA compliance;
• Perform preventive maintenance and support monitoring of local assets.

Requirements

• Entry-level experience in technical support, Field Service, Service Desk, or user support;
• Basic knowledge of Windows;
• Knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, and PowerPoint);
• Understanding of software installation and configuration;
• Basic knowledge of networking, Wi-Fi, TCP/IP, DNS, and DHCP;
• Knowledge of printers and peripherals;
• Strong ability to log and document tickets;
• Currently pursuing or completed higher education in Information Technology or related fields.

Differentials

• Experience in a school environment or distributed on-site support;
• Knowledge of macOS, ChromeOS, Android, and iPadOS;
• Knowledge of Google Workspace;
• Experience with Microsoft Intune or other MDM tools;
• Experience with GLPI, Topdesk, or other ITSM tools;
• Experience with Zabbix or monitoring tools;
• Knowledge of structured cabling and audiovisual equipment;
• Basic knowledge of Information Security and LGPD (Brazilian Data Protection Law).

Expected Profile

We are looking for a professional with good communication skills, organization, proactivity, and a focus on user support. We expect someone with a sense of urgency, ability to work in a team, responsibility in caring for IT assets, and interest in working on-site, providing quality technical support in a technological and collaborative environment.