N1 Technical Support Analyst

Technical Support Analyst N1

We are looking for a professional to act as a Technical Support Analyst N1, responsible for triage, initial analysis, and routing of incidents, ensuring quality in information and agility in serving the involved teams. We are looking for someone organized, analytical, and with good communication skills to work in a collaborative and dynamic environment.

Opportunity Information

📍 Work Model: Hybrid (2 days per week on-site at São Paulo City Center – Elísios Campus)

🕘 Working Hours: Commercial

📄 Contract Model: PJ (Independent Contractor)

Responsibilities

🔹 Receipt, classification, and prioritization of tickets

🔹 Initial analysis of incidents (logs, application errors, APIs, and integrations)

🔹 Collection, recording, and documentation of technical evidence

🔹 Correct routing of tickets to N2 teams

🔹 Updating and monitoring of tickets

🔹 Support in communication between technical and business areas

🔹 Maintenance and updating of the CMDB

Requirements

🔹 Previous experience with N1 technical support and incident analysis

🔹 Knowledge in reading and interpreting logs, APIs, and application errors

🔹 Organized, analytical profile, and attentive to details

🔹 Good communication and ease in teamwork