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Remote
(Anywhere)
Salary Range
Contractor
Experience Level
Senior
Requirements
Desired Skills
Tasks and Responsibilities
Show originalWe are looking for a Senior Systems Support Analyst to work in critical high-availability environments, responsible for continuous system monitoring, incident analysis, technical troubleshooting, and operational support. The professional will play a fundamental role in ensuring service stability, performance, and continuity, acting directly in the identification and resolution of problems in infrastructure and application environments.
Model: Remote
Employment Type: PJ or Cooperated
Hours: 12x36 shift – From 8:00 PM to 8:00 AM
Responsibilities
Continuously monitor critical systems, ensuring availability, stability, and performance
Analyze application and operating system logs to identify failures and anomalous behaviors
Perform troubleshooting and incident diagnosis based on technical documentation and internal procedures
Act in the resolution of critical incidents, minimizing business impacts
Execute contingency and operational continuity procedures when necessary
Manage and track technical tickets, ensuring SLA compliance
Document incidents, applied solutions, and procedures performed
Support root cause analysis (RCA) and continuous improvement initiatives
Work together with Infrastructure, Development, and vendor teams to resolve issues
Requirements
Minimum of 5 years of experience in Systems Support or Infrastructure
Knowledge in Windows and Linux Servers
Knowledge in Active Directory, GPO, DNS, and DHCP
Knowledge in Cloud Computing (Azure, AWS, OCI, or Google Cloud)
Knowledge in Microsoft IIS
Knowledge in system architecture, APIs, and CI/CD pipelines
Knowledge in PostgreSQL and MySQL databases
Basic knowledge of Information Security
Knowledge in monitoring and observability tools such as Zabbix, Prometheus, and Grafana
Basic knowledge of Networks and Firewall
Experience with log analysis and application troubleshooting
Differentials
Experience in critical mission and high-availability environments
Experience with audit processes and certifications
Knowledge in process automation and scripts
Experience in corporate cloud environments
Experience with advanced observability and monitoring tools
Experience in 24x7 support shifts
Profile
Technical, analytical, and problem-solving oriented profile
Ability to work in critical and high-availability environments
Good communication skills for interaction with multidisciplinary teams
Organization and attention to detail for incident recording and documentation
Proactivity in identifying improvements and preventing failures
Commitment to service quality, stability, and continuity
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