Fraud Prevention Product Manager

About the company

Asaas is a Fintech, a Payment Institution authorized by the Central Bank of Brazil, with the purpose of maximizing companies' productivity through technology. We offer a complete solution for managing collections, payments, and receivables advances, serving more than 200,000 clients among self-employed professionals, individual micro-entrepreneurs (MEI), and large companies.

Our dream began in 2010, in Joinville/SC, and today more than 1,000 people spread across various parts of Brazil work collaboratively, innovatively, and efficiently, with autonomy and freedom to soar.

About the role

The Product Manager (Specialist I) at Asaas is responsible for aligning customer needs with business interests and market demands. Your main mission will be to lead transactional monitoring and fraud prevention initiatives at key stages of the Asaas ecosystem.

This is a position with direct impact on fraud loss, approval rate, and the efficiency of the analysis operation, requiring technical knowledge of payment methods, with a focus on card issuing and acquiring. The PM reports to the GPM of the Security Tribe and ensures communication and collaboration with areas such as risk, compliance, cybersecurity, and external providers.

You will work side by side with Engineering, Design, and Data teams to turn ideas into high-value solutions for customers. Among the processes under the team's responsibility are transactional monitoring and the flows for disputing card payments and withdrawals made via the Asaas card.

If you do not live in Joinville, no problem: we enable remote work/home office.

Responsibilities

• Contribute to the product's strategic vision, setting goals based on business interests, Central Bank of Brazil regulations, and customer needs;
• Build and drive the squad's roadmap based on the tribe's guidelines, prioritizing based on risk and impact and balancing fraud loss and user friction;
• Organize and prioritize the team's backlog, breaking larger initiatives into incremental deliveries and considering regulatory risk, operational impact, and technical dependencies;
• Remove impediments to keep the team delivering continuously;
• Create and maintain up-to-date documentation in Jira and Confluence — epics, acceptance criteria, business rules, and technical validations —, ensuring alignment across areas;
• Work in partnership with Engineering, Design, and Data to define solutions that ensure security, quality, and traceability of information;
• Manage relationships with external providers and orchestrate multiple data sources to improve decision-making;
• Work together with fraud prevention, risk, and cybersecurity areas, ensuring that other areas are consulted and informed about product changes;
• Make data-driven decisions, defining and tracking product metrics such as approval rate, fraud loss (bps), false positive, analysis time, and automation level;
• Pursue continuous improvement, testing new approaches and proposing more efficient ways of working.

Requirements

• Prior experience in fintechs, in payment methods contexts;
• Experience in fraud prevention and/or transactional monitoring;
• Ability to convert complex requirements into actionable plans;
• Knowledge of data analysis and fundamental product metrics;
• Familiarity with anti-fraud systems and decision/rule engines;
• Knowledge of SQL;
• Excellent verbal and written communication skills, conveying information clearly and concisely to different audiences;
• Familiarity with agile methodologies (Scrum and Kanban).

Preferred qualifications

• Training courses in the area (Tera, PM3, among others);
• Experience with a focus on card issuing and acquiring;
• Experience in developing fast-growing digital products;
• Familiarity with user-centered design methodologies (e.g., Design Thinking) and basic knowledge of UX/UI, to collaborate effectively with designers.

Behavioral competencies

• Clear and concise communication with different audiences;
• Collaboration and working together with multidisciplinary teams;
• Autonomy and freedom to soar;
• Continuous improvement mindset and pursuit of innovation;
• Ability to make data-driven decisions.

Benefits

For health and well-being

• Medical and dental assistance without copayment;
• Life insurance;
• Allowance for purchasing medications and for physical activities;
• Partnership with Neon to take care of the team's financial health;
• Partnership with Zenklub for physical and mental health, with 4 free monthly therapy or nutritionist sessions;
• Quick massage at headquarters.

For food and family

• Flexible food benefit, through a Visa credit card;
• Free food at headquarters;
• Childcare allowance;
• Parental support program;
• Extended maternity and paternity leave.

For education and growth

• In-company training platform;
• Education allowance that subsidizes 70% of tuition for undergraduate degrees and language courses, as well as the purchase of courses and books.

For quality remote work

• Home Office allowance;
• Work equipment;
• Furniture allowance;
• Partnership with WOBA for use of coworkings across Brazil.

Extras, because the Dream Team deserves

• Day Off in the month of your birthday;
• Happy Hour allowance;
• Bonus for referring new employees;
• Bonus based on annual goals;
• Stock Options Plan;
• Light environment, with free dress code.

Work model and location

The role offers remote work/home office across Brazil, with headquarters in Joinville/SC. The work schedule is 8 hours per day, Monday to Friday (no Saturday make-up work). Employment is under CLT.

We want to change the world and we start here! Are you coming with us?