Junior Customer Success Analyst

About 77Sol

77Sol is a platform that supports solar energy integrators across Brazil, bringing together equipment, quotes, and financing solutions in one place. Our goal is to make solar energy more accessible and help our partners grow more efficiently.

Here, you will find a team that likes to solve problems, learns quickly, and puts the customer at the center of decision-making.

About the role

As a Junior Customer Success Analyst, you will follow the journey of 77Sol partner integrators to ensure they succeed and continue growing with us. This is a proactive and relationship-focused role: instead of waiting for customers to reach out, you monitor the portfolio, anticipate risks, and help partners concentrate more business on the platform.

Responsibilities:

• Onboarding and activation: guide new integrators through onboarding, following the team's playbook, and track whether they complete their first quote and first order;
• Portfolio health: monitor indicators for a portfolio of integrators and flag to leadership who has stopped running simulations, had an order canceled, or shows dissatisfaction;
• Adoption and retention: make relationship-building contacts with partners to understand their challenges, such as kit pricing or credit limits, and bring them to the responsible teams;
• Expansion: identify opportunities for new orders and financing, including 77 Credit, and pass them to the sales team;
• Customer voice: support the organization of NPS data and churn reasons and record recurring feedback from integrators;
• Development: learn the solar energy business, 77Sol's products, and Customer Success best practices with leadership support.

Requirements:

• Completed or in-progress bachelor's degree in Business Administration, Engineering, Economics, Marketing, or related fields;
• Minimum of 2 years of experience in Customer Success, customer relationships, or account management;
• Strong written and verbal communication skills, with an ability to build relationships;
• Comfort with data: intermediate Excel or Google Sheets skills to track portfolio indicators;
• Ability to learn and use new digital tools.

Preferred qualifications:

• Experience with B2B customers or partners, such as resellers, integrators, or franchises;
• Exposure to the solar energy, construction, or electrical materials market;
• Experience with health score, NPS, or churn analysis;
• Experience with CRM or customer service tools, such as HubSpot, Intercom, or similar;
• Basic knowledge of financing or credit for individuals and legal entities.

Benefits:

• Caju food voucher;
• Sulamérica health and life insurance plan;
• Sulamérica dental plan;
• Gympass;
• Birthday day off;
• Transportation voucher;
• Extended maternity/paternity leave.