Digital Product Support Analyst PL

We are looking for a Digital Products Support Analyst to work in a dynamic, collaborative, and technology-driven environment. We are seeking someone with an analytical mindset, proactive attitude, and strong communication skills to work directly on the technical and operational support of our digital products.

Responsibilities:

• Prepare technical reports and monitor performance indicators.
• Manage incidents, perform technical analyses, and validate environments.
• Carry out system homologations and stress tests.
• Provide technical support and guidance to development squads.
• Manage client activations and integrations.
• Ensure compliance with operational SLAs.
• Support the implementation of improvements and changes.
• Serve as the technical point of contact for clients.

Requirements:

• Operational proficiency in Windows and Linux environments.
• Experience with monitoring, incident management, and environment validation.
• Ability to perform failure analysis and advanced troubleshooting.
• Execution of homologations, system tests, and stress tests.
• System configuration, integrations, and digital certificate management.
• Practical knowledge of APIs, integrations, and message flows.
• Ability to generate technical incident reports.
• Knowledge of the financial market environment (messaging, integrations, providers).
• Intermediate technical English.

Differentials:

• Understanding of ITIL (Incidents, Changes, Problems).

What we expect:

• Autonomy in handling support requests and incidents.
• Clear communication with clients and technical teams.
• Ability to prioritize and make operational decisions.

RTM offers:

• CLT employment contract (Brazilian labor law).
• Hybrid work model (3 days onsite and 2 days remote).
• Transportation allowance.
• Coverage for courses and certifications in the field.
• Bradesco Health and Dental Insurance.
• Corporate Life Insurance.
• Total Pass.
• Fully company-covered access to Alura.
• Annual bonus.
• No dress code.
• Private Pension Plan.
• App for benefits and discounts.
• Food/Meal Allowance: R$ 1,856.00 per month.
• Birthday off.
• Remote work allowance.
• Orienteme (app for consultations with psychologists, nutritionists, and physical educators).

Come be part of a team that transforms technology into experience!