Junior Support Technician l - Araçariguama

Performs routine and low-complexity tasks under direct supervision. Focus on learning the company's tools and processes.

Basic Support, Virtual and On-site: Direct assistance to users for operational questions and support regarding equipment availability (PCs, printers, handhelds).

Peripheral Maintenance: Cleaning and removing label jams in printers, organizing workstations and equipment (batteries, handhelds).

Ticket Management: Opening tickets for identified issues and using tools like Jira (as a plus) for logging.

Hardware and Software Maintenance: Basic knowledge for adjustments on 3D scanners and familiarity with the Windows operating system.

Best Practices: Implementation and practice of 5S actions for organization and standardization of the workplace.

Inventory: Basic notions of inventory management.

Requirements:

- Essential availability to work in shifts.

- Full-time availability.

- Good knowledge of the Office suite.

- Profile with excellent communication, resilience, and patience to deal with users of different levels of technical knowledge.

Desirable:

- Possess a valid driver's license and own vehicle for commuting to work.

- Currently pursuing or completed higher education, or completed technical high school in computer formatting or IT courses. Hello, we are Randstad Brazil, a global leader in comprehensive Human Resources solutions. Our specialized expertise drives talent to stay relevant in the job market, offering opportunities in various areas — administrative, operational, executive, and technology — and in different work formats. Founded in 1960 in the Netherlands, we are now present in 39 countries, including Brazil.

- Knowledge of hardware (computers, Zebra 411 laser printer, thermal printer, handheld), Windows operating system, and Google Workspace tools.

- Notions of networking, infrastructure, and information security.

- Knowledge of MDM, Jira, and 3D scanner adjustment.

Expected behavioral profile: Person aligned with the company's DNA, who is communicative, resilient, patient in dealing with people, and able to explain and guide users who, often, are not technical.

Seniority Level: Junior

Hiring Model: CLT (Permanent Contract)