Tech Lead ServiceNow

Hello, we are Randstad Brazil, a global leader in comprehensive Human Resources solutions. Our specialized expertise empowers talent to stay relevant in the job market, offering opportunities across various areas—administrative, operational, executive, and technology—and in different work formats. Founded in 1960 in the Netherlands, we are now present in 39 countries, including Brazil.

We are seeking a ServiceNow Tech Lead Specialist with a focus on Customer Service Management (CSM). The professional will be responsible for leading implementation, improvement, and support initiatives for the platform, defining technical solutions, guiding the development team, and working directly with global stakeholders and clients.

Responsibilities:

• Technical Leadership: Guide the development team and manage the project's technical deliverables.
• Architecture and Solutions: Define and design technical solutions on the ServiceNow platform.
• Implementation and Support: Lead implementation initiatives, continuous improvements, and support for the Customer Service Management (CSM) module.
• Integrations and Development: Work with JavaScript development, create flows in Flow Designer, automate processes with IntegrationHub, and handle integrations via REST APIs.
• International Interface: Collaborate and align requirements directly with stakeholders and clients in the global environment.

Requirements:

• Experience: Solid hands-on experience with the ServiceNow platform and prior experience in technical leadership.
• Module: Advanced/Expert knowledge of Customer Service Management (CSM) (Level P4 - Expert).
• Technical Skills: Mastery of JavaScript, Flow Designer, IntegrationHub, and consuming/creating REST APIs.
• Advanced English (for daily interaction with international clients and projects)

Desirable (Differentiators):

• ServiceNow Certifications: CSA (Certified System Administrator), CAD (Certified Application Developer), or CIS-CSM (Certified Implementation Specialist - CSM).
• Other Modules: Knowledge of ITSM, ITOM, FSM, or App Engine.

Operational Information and Hiring:

Work Model: 100% Remote

Working Hours: 09:00 to 18:00

Hiring Type: CLT (Brazilian labor contract) or PJ (Contractor) (to be defined based on the professional's preference)