QA Analyst / QA Engineer

Are you passionate about quality, root cause investigation, and working with cutting-edge technologies? 🚀

We are looking for a Systems Quality Analyst to support the implementation and continuous improvement of a quality and problem-resolution platform based on Salesforce.

In this role, you will ensure that our workflows, data structures, integrations, and new AI-enabled features function seamlessly. Your work will be essential to support accurate problem entry, case investigation, and Corrective and Preventive Action (CAPA) processes. You will partner directly with cross-functional teams (Quality, Engineering, IT, and Product) to ensure a seamless user experience, reliable insights, and the scalability of our digital capabilities.

💻 What You Will Do (Key Responsibilities):

Problem Resolution and Root Cause Support

• Ensure that AI/Agent tools (recommendations, summaries, classifications) support accurate problem investigation.
• Work with process owners to confirm system traceability: from failure detection to corrective and preventive action (CAPA).
• Identify and fix gaps in workflows that limit visibility or resolution of recurring issues.

Salesforce System Testing and Quality Assurance (QA)

• Develop and execute test scripts based on real-world problem-resolution scenarios (including Salesforce Flows, screen components, and approval processes).
• Test new improvements and AI-driven features (automatic case classification, generative summaries, and agent-based interactions).
• Validate integrations of new systems and external data sources.
• Log, track, and verify defects using Azure DevOps.
• Lead and participate in UAT (User Acceptance Testing) cycles.

Data Integrity and Reporting

• Validate data mappings and transformations in Salesforce objects and integrations.
• Ensure consistent data capture for accurate analysis and trend projections.
• Execute and analyze Salesforce reports and BI tools to monitor quality KPIs and overall system health.

Documentation, Training, and Collaboration

• Create training materials for Salesforce flows and AI interactions.
• Document functionalities, object relationships, and process flows.
• Support IT teams in refining technical requirements and evaluating the effectiveness/risk of new AI features.
• Conduct demonstrations and onboarding for various stakeholders.

🎯 What We Are Looking For (Required Qualifications):

• 🎓 Education: Bachelor's degree completed in Quality, Engineering, Information Systems, Business Administration, or related fields (or equivalent practical experience).
• 💼 Experience: Minimum of 4 years of experience in systems analysis, Quality Assurance (QA), problem resolution, or software testing.
• 🔍 Analytical Profile: Ability to translate root cause and defect requirements into clear, testable criteria.

Nice to Have: (Based on the role's responsibilities)

• Prior experience with the Salesforce ecosystem (Flows, objects, reports).
• Experience using Azure DevOps for bug/defect tracking.
• Familiarity with validating Artificial Intelligence features and BI systems.
• Interested in this challenge? Join our team and help build the future of systems quality with us! Apply now. 🚀