Telecommunications and Corporate Mobility Analyst

About NAVA

We operate at the core of leading companies in their sectors, where technology, strategy, and operations converge. We design architectures, establish governance, and transform complexity into clarity, creating solutions that continuously drive growth, efficiency, and competitiveness.

With around 2,000 specialists, NAVA connects creative thinking, advanced engineering, and GenAI-powered technology to accelerate business results. We work in Data, Cybersecurity, Cloud, Observability, Infrastructure, Application Modernization, and Creative Innovation, serving as the link that aligns technology and business toward the same goals.

Your Challenges

You will be responsible for managing corporate mobile subscriptions, administering lines, devices, SIM cards, and eSIMs, ensuring operational control of mobility services.

Key Responsibilities

• Request and provision mobile phone numbers and SIM cards.
• Activate physical SIM cards and eSIM profiles.
• Assign subscriptions to employees, contractors, and business units.
• Configure domestic and international service plans.
• Enable carrier features and mobility services.
• Maintain up-to-date subscription data in TEM systems.
• Maintain IMEI records in ServiceNow, when applicable.
• Coordinate delivery, activation, and onboarding with mobile carriers.
• Manage plan changes, rate updates, and feature modifications.
• Administer roaming, international calls, and data services.
• Update user information, cost centers, and ownership records.
• Process employee transfers and subscription reassignments.
• Manage mobile number assignments and ownership changes.
• Maintain asset records and mobile inventory.
• Manage SIM card inventory, stock levels, and replenishments.
• Process replacements for damaged, lost, or stolen SIM cards.
• Lock and unlock SIM cards and mobile numbers.
• Support migrations to eSIM technology.
• Coordinate number portability between carriers.
• Manage billing responsibility transfers.

Required Qualifications

• Advanced or higher proficiency in Spanish.
• Experience in corporate mobility management.
• Knowledge of mobile line administration, SIM cards, and eSIMs.
• Experience in provisioning and managing mobile subscriptions.
• Experience liaising with mobile network operators.

Preferred Qualifications

• Experience with Telecom Expense Management (TEM) platforms.
• Experience with ServiceNow.
• Experience in multinational environments.

Behavioral Competencies

• Analytical and proactive mindset.
• Strong communication and interpersonal skills.
• Problem-solving ability.
• Organization and sense of priority.
• Teamwork.
• Continuous learning.

NAVA Benefits

At NAVA, we offer a benefits package designed to support different stages of life and professional journeys:

• Health Insurance
• Dental Insurance
• Meal and/or Food Vouchers
• Transportation Voucher or Mobility Allowance
• Life Insurance
• Wellhub
• Employee Referral Program
• Training and Development Platform
• Childcare Allowance, according to current policy
• Personal Assistance
• Pharmacy Card
• Partnerships offering discounts on education, services, culture, and leisure