Technical Support Analyst – Seons Systems - On-site - Itajai- SC

Position: Technical Support Analyst – Seons Sistemas

Location: Itajaí/SC

Employment Type: CLT or PJ

Department: Customer Support / ERP / Foreign Trade

About Seons Sistemas

Seons is a company specialized in cloud ERP solutions for import and trading companies. We have been in the market for 10 years and our platform is robust, modern, and intelligent.

We are growing and looking for someone committed, communicative, and passionate about solving problems to join our team.

Responsibilities

Attend to customers via chat, email, and phone calls.

Log tickets, track their progress, and ensure resolution within deadlines.

Assist customers in using the ERP in modules such as:

Foreign Trade and Follow-up

Import Cost Estimation

Distribution/Resale

Finance, Billing, Inventory, and Technical Registrations

Identify bugs, test features, and report them to the development team.

Create manuals, tutorials, and short instructional videos.

Contribute to the continuous improvement of the user experience.

Participate in the certification of new features.

Requirements

Previous experience in technical support, Service Desk, or Customer Success.

Strong communication skills, organization, and problem-solving ability.

Knowledge of ERP systems (any area).

Comfort with technology, process logic, and web systems.

Ability to quickly learn concepts of foreign trade and import operations.

Differentials (not mandatory)

Experience with import/comex ERP systems.

Knowledge of taxes: II, IPI, PIS, COFINS, ICMS-ST, TTD 409/410.

Familiarity with logistics processes, DI, DUIMP, NCM, cost estimation.

Basic software testing knowledge (QA).

Basic SQL knowledge or ability to read logs.

Experience with B2B customer service.