Specialist II Mixed-Methods Product Researcher

About the Role

As a Principal Mixed-Methods Product Researcher, you will shape our AI-powered sign language products, from initial concept to how they learn from the real world, connecting user experience, behavioral data, and model evaluation into a unified learning system. Your work will directly influence product decisions, model quality, and user trust within Deaf and hard-of-hearing communities.

Most organizations treat research, analytics, and feedback as separate functions, which leads to fragmented insights, slow learning, and missed opportunities. We are taking a different approach. You will join a cross-functional Insights team working at the intersection of AI/ML, product development, and accessibility. We partner closely with Product, AI/ML, Design, and the Deaf community, because users are not just participants: they are essential to building better systems.

Key Responsibilities

• Design and execute end-to-end mixed-methods research across multiple AI product workstreams
• Translate ambiguous product and model questions into clear, actionable research plans spanning discovery, concept testing, and experience evaluation
• Study how Deaf users experience communication in real-world contexts, using both moderated and unmoderated methods
• Design surveys and experience metrics that can be tracked over time, and establish recurring reporting that builds cumulative learning rather than one-off studies
• Define behavioral signals and instrumentation requirements in partnership with Product and Engineering
• Partner with AI/ML and Insights to define what "good" looks like, contributing to evolving frameworks for measuring interpretation quality and communication effectiveness
• Set up feedback systems and tracking cadences for newly launched features, ensuring insights continuously inform product and model decisions
• Communicate findings clearly through focused, decision-driving deliverables
• Collaborate cross-functionally with Product, AI/ML, Design, and community stakeholders to frame the right questions and connect experience signals to model improvement
• Maintain research practices that are respectful, transparent, and meaningful to participants

Requirements

• 6–8+ years of applied research experience in product or technology environments
• Strong background in qualitative research (moderated and unmoderated), survey design and analysis, and basic behavioral or product analytics
• Ability to work across methods and select the right approach for the problem at hand
• Experience developing and working with product and experience metrics
• Comfort building lightweight measurement systems (tracking, dashboards, reporting)
• Strong storytelling and communication skills

Core Competencies

• Diversity, Autonomy, Resilience, Efficiency, and Impact
• Curious, collaborative, structured, and action-oriented
• Comfortable working in ambiguity and early-stage environments
• Focused on impact, not just output
• Experience working with communities where trust and cultural sensitivity matter
• Strong commitment to inclusive and ethical research practices

Nice to Have

• ASL or Libras proficiency is a strong plus, but not required. If you are not fluent, you must demonstrate strong judgment in working with interpreters and ensuring full communication access in all research activities.