Junior Academic Support Analyst

Junior Academic Support Analyst

Work Model: On-site - Ribeirão Preto/SP

Hiring Type: CLT (Permanent Contract)

Hours: Business Hours

Main Responsibilities

• Support (Help Desk): Resolve user tickets regarding access, grades, attendance, and

academic portals.

• Configuration: Set up academic calendars, course structures, curricular matrices, and

financial/tax rules.

• Troubleshooting: Identify system errors, unexpected behaviors (bugs), and

escalate them to the development team.

• Training: Guide institution staff on the correct use of software tools and

routines.

Mandatory Requirements

• Completed bachelor's degree in Systems Analysis or related fields;

• Knowledge/experience in process mapping and design, software requirements specification, and technical documentation;

• Knowledge/experience with management practices such as: PDCA, PMI, and Process Control;

• Knowledge/experience with Agile frameworks Scrum and Kanban;

• Advanced Excel and SQL is desirable.

• Desirable knowledge of business rules: Understanding of academic secretary routines, such as MEC regulations, enrollments, and transcript issuance.

😁 How to apply?

- Send your CV in PDF format to the email [email protected] or [email protected]

Code Group is a company specializing in tech outsourcing and recruitment with 6 years of experience and expertise in the market! We are proud to have clients and partners with the same goal: engaged people! We seek innovative professionals who are driven by challenges and focused on results.

Come join our team and build a more tech-focused future!